Practice Closure

Dear Patients

By now, all patients registered with the practice will all have received your letters informing you that Brockhurst Medical Centre will be closing at the end of this year – on December 31, 2020.  This means that there will no longer be a provision of primary care services at Brockhurst and this transition will take place during January 2021. Until then, it’s ‘business as usual’ at Brockhurst, with all their usual services operating until the end of this year.

The decision to hand back our contract to our commissioners, the NHS Fareham and Gosport Clinical Commissioning Group, has been one of the hardest of my career.

With the help of all my colleagues here, the GPs, nurses, the receptionists and all our terrific background staff behind the scenes, I have spent years building up the practice into one I was very proud of, and I have got to know a number of you so well.

I would like to think that we have delivered on the high standards of providing the primary care – or GP services – that you both expected and rightly deserve.

But it has become increasingly hard for small practices to sustain high standards, in large part due to the demands for services and ability to recruit staff, particularly GPs, during these challenging times for the NHS.

I know that this decision has come as a disappointment and a shock to many of you and that a number of you have already expressed frustrations at the way you have found out about this. But writing to you, to every patient registered at the practice, is the fairest way of ensuring that all patients were informed at the same time – and understand what is happening and why, without rumours circulating by word of mouth or other means.

Finally, this is obviously an unsettling time for staff at the practice, and whilst we absolutely understand your concerns please could I ask you to support our staff, and allow them to focus on their day-to-day jobs of running the practice smoothly and effectively. Services are due to continue as usual at Brockhurst Medical Centre until the end of December 2020, and you will still be able to see the same GPs and staff in the meantime.

I would ask you to respond to the CCG survey, and inform them of your top three other GP practices to move to – and then take no further action until you hear back from them.

We fully understand and recognise that this announcement has come as a disappointment and is unsettling for many of you and we thank you for the support so many of you have always shown for us in the past.
The most pressing priority for us all is to ensure that you have continued access to GP services from January 1st, 2021, and we will be working very closely with the CCG in the weeks ahead to ensure your smooth transition to another practice.

May I make three requests please:

*Please do respond to the CCG survey referred to in your letter and give them your three main choices for an alternate practice
* Please wait to hear back from the CCG before you take further action and do not try to re-register at another practice
* Please be patient and understanding with our receptionists and other staff. This is not a situation of their making – and this news has come as a big disappointment to them too.

Dr S Sharma, Senior Partner
Brockhurst Medical Centre

For non-urgent work, Please use our econsults

eConsult is an online service which allows people to check their symptoms and receive on the spot medical advice. People can use the service to check their health symptoms and find out information and advice about the condition and services that are available locally. They can also complete an online form to describe their needs and request a response from their practice. This could be a request for an appointment or for an administrative task, a test result or some health advice.

You would be placed on the telephone triage and clinician would decide whether the further management.

If you have an appointment at the surgery with a GP or Nurse, please attend wearing a face covering. This can be a mask, scarf etc. This is to ensure the continuing safety of our patients and our staff.
Many thanks for your co-operation with this.